COVID-19 Coronavirus – Buy with confidence
COVID-19 Business Action Plan
Page Updated: 24/3/20
Please be assured that our expert teams are working closely with the UK Government and health organisations around the world to ensure we are following the very latest advice. Our facilities and phone lines are currently closed and will remain so until government guidance deems it safe to re-open.
BOOKING WITH CONFIDENCE
We fully understand that many of our customers want to change their travel plans given the evolving COVID-19 situation, so we have put a number of measures in place so that you can book with confidence with us.
We are giving additional levels of flexibility to customers. The following is applicable to all current bookings and bookings made between now and 31st May 2020.
For current bookings
For current bookings, that are fully paid, we will offer the chance to move the hire to future dates. There will be no administration charge for the first amendment, thereafter normal adjustment charges (£25 admin) will prevail. The hire will need to be completed by 31st October 2021. If there is an increase in cost of the hire to the new dates, this will fall due at time of making the amendment. If the price of the new dates is less we will hold a credit balance on your account. This balance can be used to purchase future hires or optional extras on current hires. If you are not ready to decide on future dates, we can hold funds already received on account until your next dates can be confirmed.
For new bookings
Any new bookings will immediately be handled as per the statement above. Our booking system will not allow bookings on certain dates due to expected closure. Bookings for dates further in the future remain open.
Our normal terms and conditions remain in force for cancellations; see section 6. If you wish to cancel and claim travel insurance please write to us at the details shown below. We have altered our terms for postponements. Moving a booking to a future date will not be classed as a cancellation (see below).
Postponements are available to all bookings that are fully paid. If you have a balance to pay you can cancel and only lose the deposit. If you have a balance to pay and would like to postpone, we will require the balance first. Postponement notifications should be advised 7 days or more before the commencement of your hire. If we are not notified of a postponement in this timeframe then our standard cancellation terms will be applied.
Notifications of postponement, should include your new dates. It would be helpful if you could check availability for your dates and vehicle type before suggesting them to us. You can do this here – if it shows a price alongside the vehicle you wish there is definitely availability. If you prefer not to provide dates at this time we will hold your current payments on your account. You can then advise your future dates when you are ready. Please note that our ability to fulfil your request for a future hire will be subject to availability. We will however do everything in our power to accommodate your needs.
All requests for postponements and cancellations should be in writing; not by phone. Please email email@example.com
COVID-19 Enhanced Operational Procedures
Our vehicles are always thoroughly cleaned between hires. During this time, where containing the spread of coronavirus is of the utmost importance we have implemented additional procedures. They are as follows:
- Our disinfecting chemicals have been reviewed to ensure they would kill the virus
- All hard surfaces are thoroughly cleaned using these chemicals and are audited by additional staff
- Minimum 60% alcohol hand wash santisers will be available throughout our facility.
- We will not welcome customers with hand shakes as we have previous done.
- Vehicle briefings will be conducted at a safe distance
- Video briefings will be available during the vehicle handover and online to minimise the need for close contact.